# Support We are always here to help. Whether you have a quick suggestion, a general question, or need help recovering a specific transaction, here is how to reach us: ### General Questions & Suggestions Have a feature request, a quick question about how the protocol works, or just want to give us feedback? * Reach out on X (Twitter): \[Insert your X link here] * Our DMs are open for general chat, partnerships, and suggestions! ### Official Transaction Support If you experience an issue with a transaction and need our team to manually trace stuck funds, you must use our secure ticketing system. For your security, we will never ask for transaction details, wallet addresses, or process refunds over X / Twitter DMs. 1. Join the Official VeerTx Discord: 2. Navigate to the `#support-tickets` channel. 3. Click the button to open a private, secure ticket. #### What You Need for a Ticket To help us resolve your issue as quickly as possible, please have the following information ready when you open your Discord ticket: * The Temporary Deposit Address: The specific address the sender deposited funds into. * The Transaction Hash (TxID): The on-chain receipt proving the sender actually deposited the SOL. * Your Destination Wallet: The wallet that was supposed to receive the final funds. *Security Warning: VeerTx admins will NEVER ask you for your private keys, seed phrases, or ask you to "connect your wallet to a test node" to verify your transaction. Anyone asking for this is a scammer.* --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://veertx.gitbook.io/veertx-docs/resources/support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.